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Frequently Asked Questions

Why the change?
It is time. We think you will agree. Here are some of the reasons:
  • Responsive. Our site is now responsive. Responsive design is a buzzword for a design that flows and functions well on many screen resolutions to accommodate the various devices in today's marketplace.
  • Touch. Our site is now touch-friendly. Not only does the site look and perform well on desktop, it also works great on tablets and other touch-screen devices. You will notice larger buttons and links that allow "hit-space" for fingers. The navigation structure allows for both touch and mouse navigation.
  • Faster. Our new site takes advantage of new, powerful browser technologies. This means that, in many cases, the site does not need to load an entire new page for certain functions. This speeds up the process and makes the web page perform with more power and immediacy.
  • More. Our new site provides a scalable foundation so we can add new features more easily.
Will my browser work with the new site?
Most likely it will. To take advantage of the benefits listed above, the new site is built with technologies that older browsers do NOT have. All modern, standards-based browsers work with the new site. However, outdated versions of Internet Explorer and other browsers will NOT work.
Internet Banking works on a wide range of browsers and devices. Browsers that automatically update will function properly if auto-update is enabled. These browsers include Google Chrome, Mozilla Firefox, Apple Safari, Opera, and Microsoft's newest browser, "Edge." Previous versions of Microsoft's Internet Explorer work as well. For security purposes, Internet Explorer 9 is the earliest version of Internet Explorer supported by Internet Banking.

When will it happen?
The new site will go live on April 4, 2016. It will happen in the middle of the night to reduce disruption.

What can I expect to be different?
There are a few very important differences including browser support and Site-to-User.
If you use an older version of Internet Explorer, IE 8 or older, you need to upgrade. Upgrading improves your security and enhances your experience.
Site-to-User will no longer be available. With Site-to-User, during login, you first enter your login name and then you get an image and phrase, and then you enter your password. The purpose of Site-to-User option was to help you confirm that you were on our online banking site and not on a spoofed or phishing site.
In place of Site-to-User, we are adding a new way for you to identify that you are really on our real online banking site. You will see immediate feedback inside your browser that you are on our authentic site, the URL bar will display the Bank's information in green.
This is a more reliable and secure way to ensure you are on Malaga Bank's official online banking site.

Will the site be down for this change?
Only briefly. We will make the switch in the middle of the night to avoid disrupting most users.

What about my transactions?
Your transactions will be unaffected. This is a change in your online banking experience primarily. Almost all other functionality remains unchanged.

Will bill payer change?
Yes. The user interface will change. The process of adding and paying a bill is made easier. Other than that, the rest of Bill Payer is the same. You can schedule multiple payments from different accounts and view your payment history.

Can I still transfer money to my other accounts?
Yes. Other than a nice user experience improvement, all scheduled transfers will function just as they did before.

How will I get help if needed?
If you have questions, please contact us during business hours at: 310-375-9000. You can also email us at malagabank@malagabank.com. You can also submit questions via the Contact Us feature inside www.malagabank.com.

Will there be new functionality on the site?
Yes. We now offer a new service P2P (Person-to-Person payments).

Will the update cost me more money?
Nope, not a penny. Welcome to your new internet banking!